Returns & Exchanges
At Polish Pickup, we want you to love every shade and shimmer in your collection; however, due to the limited-edition nature of our monthly pre-orders, we can only accept returns on defective or damaged items. Please contact our support team within 14 days of delivery to initiate a claim for any compromised products.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue with your polish or beauty product.
Provide Documentation
Attach clear photos of the damaged item, the packaging, and the shipping label to help us expedite your replacement or refund.
Receive Authorization
Once your claim is reviewed, we will provide a return authorization number or confirm if a replacement is being dispatched immediately.
Final Resolution
After processing, we will issue a refund to your original payment method or ship a replacement, depending on stock availability from the featured brand.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing